FAQ'S
FAQ'S
Can’t find the answer you’re looking for? We’ve shared some of our frequently asked questions to help you out!
Hajj Section
Yes. No matter which package you choose, a religious guide will accompany the group. At the same time we advise that you are fully aware of the Hajj or Umrah rituals prior to departure, according to your specific beliefs or sect, as we take no responsibility for this.
There are three ways of performing the Hajj
- Hajj al-Tamattu
- Hajj al-Ifrad
- Hajj al-Qiran
Hajj al-Tamattu’. Involves performing Umrah and then Hajj, with one Ihram for each. This form of Hajj is considered the best of three forms of Hajj. It is the one that the Prophet Muhammad (peace be upon him) urged his followers to perform and is the one adopted by most pilgrims from overseas.
The local currency in Saudi Arabia is Saudi Riyals. Exchange rates vary from time to time so should be checked prior to travel. Current rates are between 5 & 6 riyals. Visa and MasterCard are accepted at ATMS for withdrawals also. The amount of money one should carry does vary from one person to another. We recommend an amount of £500 to cover general expenses.
General Section
First aid will be available within our group. Medical Facilities such as hospitals and temporary clinics are available in Saudi Arabia as well as access to Pharmacies. We do recommend that you carry any specific medications with you that suitable cover of travel insurance is in place.
Hajj Packages are fixed and we do not offer any custom packages. Umrah packages are available for both fixed and custom travel.
If at any time you are unhappy with our service before, while or after your trip, you must get in touch with a member of our team if in Saudi Arabia so that we can resolve any problem immediately. Alternatively if you are still unhappy please follow our complaints policy.
During Hajj & Peak Umrah days, check In-times varies from Hotel to Hotel. We recommend that you make provisions for Check In 5pm onwards and Check Out 12am. We do not take responsibility for Hotels timings and it is recommended you check prior to travel.
Umrah Section
You can select and book any hotel listed on this website for your custom made package for Umrah. You are advised to check external rating agencies or reviews before booking as standards may vary compared to UK standards.
Please check before booking as we do not take responsibility of guidance during the actual performance of the Umrah i.e. Tawaf or Sa’I. It is recommended to seek religious guidance and knowledge prior to your trip.